OUR 10-MINUTE MONEY-BACK PROMISE
Try the adventure.
Feel good about it.
If it’s not for you, request a full refund within 10 minutes of starting. No reason required.
When does the clock start?
When your organizer selects Start experience. Browsing, buying a pass, inviting people, and opening the sample clue don’t start the clock.
What gets refunded?
The full amount paid for the pass, including any tax and booking fee charged on that order, goes back to the original payment method. The organizer requests it for the whole pass; guests don’t need to request separately.
How do we ask?
Open your order or active experience and choose Request full refund before the 10-minute window ends. A request submitted on time remains eligible while it’s processed. We won’t ask you to justify it.
What happens to our group?
The experience stops for everyone covered by the refunded pass.
Before you start
You can also request a full refund before starting. If the refund control won’t load, report the issue through order support within the window so the request time can be recorded.
After 10 minutes
The automatic try-it refund window ends. If something is broken or your route can’t be completed, contact order support for help. This promise doesn’t remove any rights that otherwise apply.
For our upcoming launchTickets are not on sale yet. This is the refund promise our checkout and player will support when we launch. No purchase or live refund can be made on this preview.
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